When you are on your virtual desktop you can easily recover or drop files directly from your local drive to your computer.
1. Click the Start menu and click This PC.
2. Double-click on C:
3. Double-click Users. Select your user name from the list of users. You are now accessing your personal files that are on the hard drive of your computer. Just copy and paste files you want to move.
You can contact the support team @ firstname.lastname@example.org.